What to do if asked for extra charge for food in train? Know the right way and your rights

Dear readers, today we will know through this post what to do if someone asks for extra charge for food in the train? And what should be done? You should see the menu of the food in the train and take the bill or receipt of the food. Today we will study all this information in detail step by step through this post.

What to do if asked for extra charge for food in train?

While traveling in Indian Railways, passengers often hear complaints of asking for extra charge for food items in the train. Be it a water bottle, tea or any snacks, some vendors or catering staff ask for extra money. If anything like this happens to you too, then you do not have to panic! Know here what you should do if asked for extra charge for food in the train and how you can use your rights.

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1. Check the menu rate of IRCTC

The prices of all food items in the train have been fixed by the Indian Railways. If a vendor asks you for more money than the menu, then first check the official price of that item on the IRCTC website or Rail Madad app. If the vendor is telling the wrong price, then show him the menu and give the correct amount.

IRCTC website :- Click

https://indianrailways.gov.in

2. Do not forget to ask for a bill or receipt

According to the rules of the railways, it is mandatory for every catering staff or vendor to give you a bill or receipt. If he asks for extra charge without giving a receipt, then it is illegal. You should immediately take a receipt from him and if he refuses, then lodge a complaint.

3. Use Rail Madad

To complain about the trouble happening in the train, use the Rail Madad app or toll-free numbers 139 (Railway Helpline) and 182 (Security Helpline). You can lodge a complaint on Twitter on @RailMadad or @IRCTCofficial handle. While complaining, do share the train number, PNR, and vendor details.

4. Contact TTE or Railway Official

If a vendor is constantly asking for extra charge, then inform the Traveling Ticket Examiner (TTE) of the train or the on-board staff of the railways. Action can be taken against the vendor if you inform them about this.

5. Understand legal rights

According to section 145 of the Railway Act, 1989, only the official price can be charged for food items in the train. If a vendor forcibly asks for extra money, it is a punishable offense. You also have the right to file an FIR against him under section 145 of the Indian Railway Act 1989.

Tips to avoid such a situation

• Use IRCTC’s e-catering service (such as RailRestro, TravelKhana) for food in the train.
• Carry water and snacks with you.
• If a vendor asks for more money, stay calm and save the proof by making a photo/video of it.

Conclusion

You should not pay any kind of extra charge while traveling in the train. IRCTC and Railway Administration have made strict rules for the convenience of passengers. If any such problem happens to you, then follow the steps mentioned above and definitely register your complaint.

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